Direct Inward Dialing (DIDs) are virtual numbers that gives you the ability to route calls to an existing telephone lines. Customers are able to call directly to an employees desk phone without having to be directed by an operator. As a call comes into the PBX system, the system recognizes the number and routes the call to the correct extension within the company. Call flow can be managed by giving a a different DID to a group or department, this can help alleviate the Sales department receiving those Technical Support calls. Lastly, NuWave DID’s eliminates the need to purchase separate lines for each employee