Forrester Consulting conducted a Total Economic Impact™ (TEI) study to provide readers with a framework to evaluate the potential financial impact of Microsoft 365 Cloud Voice on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using Cloud Voice. Through these customer interviews and data aggregation, Forrester concluded that Cloud Voice has the following three-year financial impact: $9.5M in benefits versus costs of $2.6M, resulting in a net present value (NPV) of $6.9M and an ROI of 261%. Quantified benefits. The following risk-adjusted quantified benefits are representative of those experienced by the companies interviewed and applied to a composite organization with 5,000 users…
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